Contact Safelisting: Parent-managed connections
Contact Safelisting gives parents the ability to manage who kids can connect with on their Troomi phone. Through the Parent Portal, families can add friends and loved ones at any time and choose exactly how they stay in touch, whether through calls or texts. Once children are old enough to manage their own contacts, parents can still monitor contacts through the portal to ensure the child’s safety and encourage smart choices.
How It Works
Parent-approved contacts
Children can only communicate with the people approved by their parents, helping families limit contact with strangers, spam callers, and unapproved peers while keeping trusted contacts accessible.
Custom contact channels
Each contact can be set to allow calls, texts or both. These preferences can be set separately for each device for families with multiple children.
Flexible as kids grow
Kids ready for more responsibility can be put in charge of managing their own contacts. Parents decide if new contacts require approval or not, and can opt to have them removed automatically if not approved within 72 hours. The contact list is available for parents to review in the Parent Portal at any time.
Part of Troomi's safe phone experience
Contact Safelisting works alongside tools like Content Filtering and Screen Time Controls to give kids the freedom to enjoy their phone while staying safe and learning good habits.
What Parents Are Saying
“I can control who is in their contact list and they can only receive calls and texts from known contacts if I want to do that.
This is what I’ve been looking for as an option for my kids for years. So, so, so glad I found it!!”
Brittney N.
Real Troomi Mom
Can I use Contact Safelisting on multiple devices?
Yes. If you have multiple Troomi phones on your account, you can manage approved contacts for each child’s device separately through the Troomi Parent Portal. This gives you the flexibility to customize who each child can call and text based on their individual needs.
Can my child add new contacts?
It depends on your settings. You can require your approval for new contacts, allow your child to add contacts without approval, or have new contacts removed automatically if you don’t approve them within 72 hours.
What happens if an unapproved number tries to call or text?
By default, all calls and texts from unapproved contacts are blocked and will not reach your child’s phone. These attempts will not trigger an alert, but blocked text messages appear in the Parent Portal and can be viewed at any time. To allow calls and texts from anyone, go to Contact Settings in the Parent Portal and set “Can calls and texts be sent to non-contacts?” to Yes.
Can I change Contact Safelisting settings anytime?
Yes. You can adjust Contact Safelisting settings as your child grows and their needs change. Add trusted family members, friends, coaches, or other contacts at any time through the Troomi Parent Portal, and when your child is ready to manage their own contacts you can still monitor the list to be sure they’re making smart choices.
Can I block or approve contacts at any time?
Yes. You can approve or block contacts through the Troomi Parent Portal at any time. Add trusted friends and family yourself, or review contact requests from your child and decide whether or not they get added to the list.
Can I add emergency contacts to my child's contact list?
Yes. Emergency contacts can be added through the Parent Portal and are always available for calling and texting, even when the device is disabled or screen time limits have been reached. This ensures kids can always reach out for help when they need it. If the phone is locked with a passcode, only 911 can be dialed from the lock screen.
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