What is the Parent Portal?

Reagan Fausett

What is the Parent Portal, you ask? Only your new Troomi best friend! The Parent Portal is your key to controlling all the features on your child’s Troomi phone. From apps to screen time, the Parent Portal is the place to go. Let’s take a little tour so you know exactly how to navigate the site.

For Starters: Homepage

When you first log into the Parent Portal, you will see a box for each device connected to your account. Click the “activate” button on each box to begin changing settings on your child’s phone. When you log in from now on, your home page will show you the basic stats from your child’s phone: location, screen time, and app time. Also found on the home screen is the toggle switch that turns on or off everything except essential features on the device. Your home screen will look like this:

The “Settings” Tab

The next thing to check out is the “Settings” tab. This is where you’ll find the controls for everything from texting to app usage. You can also find device usage stats on this tab. 

Web Settings

The “Web Settings” page (located under the “Settings” tab) contains the following features:

  • A toggle switch to turn access to the Internet on or off.
  • Toggle switches to enable or disable weekday and weekend limits* for Internet use. 
  • The option to select our KidSmart Browser (which prevents access to websites that aren’t approved by you).
  • The ability to manage what websites your child is allowed to visit when the KidSmart Browser is active.
  • The option to select the unrestricted Chrome Browser (which allows your child to access anything on the Internet).

App Settings

The “App Settings” page (located under the “Settings” tab) contains the following features:

  • A toggle switch to turn app access on or off.
  • A link to the KidSmart Apps download page.
  • A link to the Standard Apps download page.
  • A link to the app usage report.

Text Messaging

The “Text Messaging” page (located under the “Settings” tab) contains the following features:

  • A toggle switch to turn SMS texting on or off.
  • A toggle switch to turn MMS texting on or off.
  • Toggle switches to enable or disable weekday and weekend limits* for texting. 
  • The option to select our safe Troomi Messenger (which prevents your child from texting or receiving texts from any contact you haven’t approved).
  • The option to select the regular Android Messenger (which allows your child to text and be texted by anyone). 
  • A “Manage Contacts” link where you can edit who your child can contact and vice versa.

Call Settings

The “Call Settings” page (located under the “Settings” tab) contains the following features:

  • A toggle switch to turn calling on or off.
  • Toggle switches to enable or disable weekday and weekend limits* for calling. 
  • The option to select our safe Troomi Dialer (which prevents your child from calling or being called by any contact you haven’t approved).
  • The option to select the regular Android Dialer (which allows your child to call and be called by anyone). 
  • A “Manage Contacts” link where you can edit who your child can contact.

Screen Time

The “Screen Time” page (located under the “Settings” tab) contains the following feature:

  • A toggle switch to turn screen time limits on and off.

Profile

The “Profile” page (located under the “Settings” tab) contains the following features:

  • A toggle switch to turn all nonessential features on the phone on or off.
  • A link to view the device usage report.
  • The option to change your child’s name, age, and the profile’s color.
  • A link to the Troomi store.
  • A link to change your Troomi plan.
  • A link to the Troomi warranty.

Device Usage Summary

The “Device Usage Summary” page (located under the “Settings” tab) contains the following features:

  • A toggle switch to turn all nonessential features on the phone on or off.
  • Your child’s total screen time.
  • Your child’s app, calling, web, and texting usage.

*Please note that when you set a time limit, it reflects the time window when your child will be able to access the respective feature (i.e. if you set an Internet limit from 3pm-8pm, your child will only have access to the Internet during those five hours).

The “Contacts” Tab

On the “Contacts” tab, you can add or remove the contacts that you want your child to access. Click on a specific contact to manage which child has permission to contact them, and click the dropdown on your child’s name to manage how your child can contact them. 

Also access call and text settings from this page. 

Emergency Contacts

Add emergency contacts on the “Emergency Contacts” page under the “Contacts” tab. In order to add a contact as an emergency contact, they must already be added as a regular contact. Once a contact is added to the regular contact list, you may then link them as an emergency contact. Your child will always be able to contact their emergency contacts regardless of restrictions or limits set on the phone. 

The “Apps” Tab

The “Apps” tab gives you access to all the apps available on Troomi devices thus far. Turn all app access on or off with a toggle switch, check out the KidSmart and Standard app stores, and see the app usage report all on the “apps” page.

KidSmart Apps

The “KidSmart Apps” page (located under the “Apps” tab) contains the apps accessible on the Discover Plan. These handy apps will help your child reach their full Troomi potential. Apps like Google Drive and Homer Learning can help your child with school while other apps like Toca Nature and Spotify can help them kick back and relax when needed. To install an app, click the icon and then click the “install” button located to the right of the icon. Additional features include:

  • Turn off individual apps with a toggle switch (this will grey them out on the phone and render them inaccessible without uninstalling them).
  • Add weekday and weekend limits (i.e. an app can only be used between 6pm and 8pm).
  • Add weekday and weekend time allotments (i.e. an app can only be used for 15 

minutes).

Standard Apps

The “Standard Apps” page (located under the “Apps” tab) contains the apps accessible on the Do and Dream Plans. These apps are the essentials that every kid needs, such as camera, gallery, and calendar. Just like the KidSmart apps, with the Standard apps you can:

  • Turn off individual apps with a toggle switch (this will grey them out on the phone and render them inaccessible without uninstalling them).
  • Add weekday and weekend limits (i.e. an app can only be used between 6pm and 8pm).
  • Add weekday and weekend time allotments (i.e. an app can only be used for 15 minutes).

Coming Soon

The “Coming Soon” page (located under the “Apps” tab) tells you what apps will be available on your Troomi device in the near future. Also find a link on this page to request any app you would love to see on your child’s device. 

Account

Edit all of your account information on the “Account” tab. You can also make referrals, contact support, turn off all nonessential features on your child’s device, and edit your child’s profile from this page. 

Now that you know your way around the Parent Portal, you can manage your child’s device with ease! Take some time to explore all of the features offered on the Parent Portal, and contact us with any questions you might have. 

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