Support
You’ve got questions, we’ve got answers! Whatever is on your mind, see what answers you can find in our knowledge base. It’s full of the helpful articles and resources you need to succeed! You can also submit a ticket at any time via the “help” button on the bottom right corner of the parent portal or by sending an email to [email protected].
Tickets submitted via email or the parent portal will be handled during our support hours in the order they were received. The quickest way to get support for urgent needs is to call during our phone support hours.
Phone
(866) 545 4222
Mon – Fri
8am to 8pm MST
Email
Our friendly team is here to help at:
[email protected]
Contact our team
Technical issues? Feedback or suggestions? Maybe you need a repair or replacement. In any case, we’re here to help! Visit our Support Center page to get in touch with us.
Join Our Email List
For helpful hints, technology tips, promotions, perks and more, subscribe to Troomi emails! No spam, no clickbait, no worries—we’ll send you only what you need and nothing that you don’t.
Frequently asked questions
Everything you need to know
Troomi is the safe phone that grows with your child. We provide safety today and prepare kids for the future. Other solutions are so locked down that they quickly become impractical as children’s needs evolve.
Troomi also prevents problems before they happen! With Troomi, prevent problems by keeping kids away from pornography, predators and the dangers of social media to begin with.
Simplify your child’s safe phone with one service that does everything you need. Pay for your safe phone and phone service in one place, with no extra subscriptions required.
You won't be locked into anything, and can cancel at any point. If you cancel, you will not be required to continue payment once the current month is over. No contracts, here! Our service is a simple month-to-month system.
You won't be locked into anything, and can cancel at any point. If you cancel, you will not be required to continue payment once the current month is over. No contracts, here! Our service is a simple month-to-month system.
No monthly contracts! We don’t lock you in because we know you’ll want to stay.
Have confidence with our 30-day, money-back guarantee! Return your device within 30 days of purchase for a refund minus shipping and any applicable repair fees.
You can bring the number with you! We make porting a number into Troomi as painless as possible. We’ll welcome you—and your phone number—with open arms.
During the checkout process, you’ll see an option to port your existing phone number. All you need to do is input your phone number and PIN from your current carrier when prompted—we’ll do the rest!
