Easy steps to activate & configure your new Troomi phone:
Navigate to the Parent Portal
- Select the option: “I purchased a phone and would like to create an account for it”.
- Click: Start Here
Create your Troomi account
From here, you’ll enter your account information including billing address and *credit card information for your monthly plan subscription. *NOTE: Your credit card will not be billed at this time.
Account information can be updated at any time within the Parent Portal.
Your account is now live!
You’ll see a confirmation screen letting you know your Parent Portal account setup has been successful.
Click Continue to pair your new Troomi device to your Parent Portal account.
Pair your new Troomi device to your Parent Portal account
Click ‘Add New Device’ and then enter your child’s info.
Select YES/NO for insurance.
Select YES/NO for requesting to use an existing number (aka porting a number). If YES, follow the prompts…If NO, continue to step 5.
Turn on Your Troomi Device and Connect to *Wi-Fi
Hold down the power button until the phone turns on, then swipe up on the lock screen to open the phone. After a few seconds, the phone will check for updates and the Troomi app will open. *You must connect to Wi-Fi before moving on to the next step.
Additional instructions for Wi-Fi connection can be found here.
Some things to note:
1) Your SIM card is already installed. Please do not try to install a SIM card from another phone or carrier! This is especially important if you are porting a number.
2) It’s normal to see KPE: Internal Error before the phone connects to Wi-Fi.
Continue to pair your device
Hit Continue from your Parent Portal.
On your Troomi device: If it’s not already open, tap the purple Troomi App to open it. Tap the SCAN QR CODE button.
Scan the QR code on your Parent Portal with your Troomi device.
Review your monthly payment summary and agree to our Terms & Conditions.
Then click ‘Add Device’
Your Troomi device is now synced to your Parent Portal!
Confirm your device has paired correctly
Your Troomi device will restart. Once rebooted, it will begin installing the standard Troomi apps and will show the Troomi app screen.
This will activate the mobile service and port in your phone number if you chose to do that during the pairing process.
Note: Until your phone number is activated, it’s normal to see •• for the phone number.
Time to Complete Your Onboarding
In the Parent Portal, next to “Your onboarding is incomplete”, select Continue.
Acknowledge you have the correct device and select Continue.
If you’re not porting a phone number, Activate your phone number. If you are porting a number, follow the prompts to complete the port.
Confirm your phone number after another reboot.
There is a $49.95 charge for replacing phones with forgotten PINs. This process can take several weeks! Mark that you acknowledge this and agree to the statement about setting a phone security PIN and select Continue.
Onboarding complete! Select Finish.
But Wait, There's More...
It’s time to test out your device. Before you can place a call or send a text, you’ll need to complete these additional setup steps.
Your Troomi device is now ready to configure and use! We suggest adding a contact, making a test call, and sending a text. You can add a contact from the Parent Portal or from the Dialer app on the Troomi device.
On the off chance you can’t make a call or send a text to a contact you’ve added, contact Troomi Support so we can help you resolve this.
Now you’re ready to configure the phone to cater to your child’s needs and maturity. Navigate through the icons on the left to adjust settings for things like screen time and internet use.
ONE MORE THING...
Refresh the Parent Portal.
In the Parent Portal, return to the Home tab. Refresh your browser to make sure the GPS location and phone number have updated.
Give yourself a high-five for successfully setting up your Troomi device.