Customer Reviews
See what real users have to say about Troomi!
Shyanne S.
Troomi is the best kids phone company! A safe phone for kids that I can trust. They also have amazing customer service especially when you are in a really hard place. They will go above and beyond to help solve any problem you may encounter. Carter M is a great customer support agent. He solved my issues immediately and was very kind!
Kayla W.
I got my daughter a phone a year ago and just had to get her a replacement, the troomi staff very extremely fast with processing the phone and quick with the few emails we exchanged. Troomi has been great for us this past year and I love that I can stay in contact with my daughter when she's with her dad. Troomi is the perfect starter phone.
James S.
Excellent customer service. I had some issues with my phone not working and the people that helped me were exceptional. I recommend the company based on the employees. Update: just got off the phone from the last time I reviewed, my customer service representative, Zane was extremely friendly and had great customer service skills! Again, I recommend Troomi!
Austin C.
A great choice for parents of young children great phone options with locked down app support some small issues have come up while I was ordering and setting things up but the absolutely amazing support staff with troomi sorted everything with urgency hands down the best customer service I have ever received from a cell provider thanks again to the tech gottfredson you made everything a breeze and sorted everything out as fast as possible
Cassie G
Troomi is a great company to work with. Any concerns are addressed next day, and there have always been simple fixes for any concerns.
Emily B.
Tech support is always really helpful.
Janae P.
Just getting going with Troomi for my kids, so far it’s been a great experience. I love all the security and just having a phone to reach us parents when needed. Thanks Troomi!
Sean S.
Very satisfied with Troomi. We actually ended up going with a different provider, however in the time we used the service, it worked just as advertised! The phones were perfect for my kids as far as ease of use, storage and speed. The reason we went with a different service is because my kids were getting older and I wanted to give them more freedom with their phones. Troomi phones are very secure and has a list of apps compatible with the phone. As my kids got older, we wanted to give them more options that werent listed with Troomi. For younger kids, or kids just getting started with smart phones, I highly recommend Troomi. Lastly, customer service was very helpful, responsive and friendly. I received help in cancelling 2 lines very quickly and had my issue resolved within a few days. Most of the hold up was on my end as they were very quick to respond. Overall, if you are interested in Troomi, the service and product is exactly how it is described.
Richard S.
Great service! On the ball! The person who helped me knew what he was doing! Prompt! I feel good about doing future business with this company!
Leslie D.
Troomi has phenomenal customer service! They're incredibly supportive, accommodating, and knowledgeable. They even followed up to make sure the issue was resolved. They are always so gracious and helpful. That kind of customer service is rare these days! We have found Troomi to be a wonderful company, and it gives us great peace of mind as our kids enter the smart-phone world!
Rebekah W.
Great customer service. Every time I have had a question or problem I send them an email and they get things fixed right away!
Jennifer B.
We love our Troomi phone so much! Feel so great about letting our 13 year old use it to keep in touch with her friends while blocking out all of the social media noise. She's still able to use audiobooks, kindle app, and Sports You for her team updates! Love it.
Amanda R.
We have loved having this service for my son. He is 15, but has some limitations (immaturity, mental/behavioral struggles, cognative delays/deficits) that have prevented us from ever feeling like he was ready for a regular phone. We knew he definitely wasn't ready for social media, but he also wasn't able to even have access to the internet safely. This made it extremely difficult to get him a regular phone as there was no way to restrict the internet the way we needed it to be. The Troomi operating system is great because you can add websites you allow without having to worry about your kid getting lost in the mess of the entire internet. It works exactly like they say on their website. When you make changes through the parent portal, like turning on and off the internet or messaging, and it works almost instantly. There is only like a 30 second delay. There are a limited number of apps that you can get, but it's so much better to have the peace of mind to know that you are in complete control over you child's phone. Our son was able to go on different websites that had kid safe games and he was still able to use his XBox and Nintendo Switch if he was just interested in playing games. We really loved the ability to have his music on there with Spotify. Our son has a deep love of music, so this was an added bonus to getting Troomi. *Only one thing to be aware of, Spotify allows you to limit explicit lyrics, but does not monitor or place any kind of age limit on podcasts or album pictures. This has nothing to do with Troomi and is only a flaw with Spotify. Just wanted to put it out there so anybody who didn't know that could be informed before adding Spotify to their kid's phone.* Overall, we really love the Troomi operating system and the fact that our son can walk around with a Samsung smart phone that looks just like everyone else's at his school. No one has to know that he has a limited phone and he can feel cool like the other kids. Plus the monthly service is super cheap compared to other phones!
Christina C.
Troomi was the perfect solution for our child. It was like training wheels for smart phones. Troomi's capabilites helped our teenager develop boundaries and good phone habits.
Brock J.
Best Technical support experience I have had in ages! The support staff I worked with were very timely, and provided accurate and thorough direction that helped me get an app working just the way I needed it!
Jon G.
Phone is pretty nice for a kids phone. Customer service is wonderful. I like having the ability to see what is going on with my child while she is on the Internet.
Brittany A.
As a family, letting our daughter have a phone was a hard no. But as she is now old enough to be alone at times and places, we do need a way to communicate and check on her. Troomi is the perfect compromise that allows calling/texting and tracking her GPS location (huge plus!) without giving her a full smartphone. This phone will grow with her - as she gets older we can allow access to more apps and internet. We had an issue onboarding the new phone, but a call to customer service resolved the issue quickly. Our agent was friendly, clear and helpful in his instructions and spoke clear English!
Cammie A
Troomi has great customer service and a great product. It is easy to use, and helps me give my kids the freedom of a phone without opening the world of the internet to them.
Twin C.
“The customer service at troomi wireless has been exceptional. They help make everything as smooth as possible. Thank you troomi.”
Cadet G.
great customer service. The only problem is you can't download apps that aren't on the safe list.
Michelle L.
Troomi is fantastic for teaching boundaries to teens with technology! Also, Hannah, in customer support, replied so fast (literally minutes) when we had an issue. She also helped us easily and effectively! We are so happy!
Erica B.
Phone has been great for my tween-teen daughter- but I'm especially impressed with the prompt and friendly customer service. It's rare these days to call the support number and actually talk to a human who can troubleshoot with you, answer questions and get things sorted within minutes! That alone makes me want to stick with this company.
Veronica N.
Prompt and excellent customer service from DB when I need to make changes to my service plan. Even when I needed to downgrade for a few months, he was very understanding and accommodating. I actually contacted the support team again to revert to my original plan, and it was just as easy (shout out to Estevan too; he was also quick to assist). In short, I am very pleased with Troomi's affordable pricing options, user-friendly parent portal features, and above all, the flexibility to make adjustments with no contract. This has been a great starter phone for my 6th grader, and I am very happy with my decision.
Kendra G.
Service was fast...so fast they had the problem fixed before I had a chance to call about the issue I had moving from another carrier. I didn't have to do a thing and they had my son's phone set up immediately. Thanks!
Brian H.
The overall experience with them is great. Control over the phones features are great. A little limited on apps, but they are well filtered so thats acceptable. Excellent customer service.
Rebecca W.
Would highly recommend Troomi for anyone. Has been the best intro to phone for my daughter. She has learned the responsibility without so much pressure to be on it ALL the time. Customer service is always 👌. Will definitely use for my younger kids as the need a phone
Steven C.
We have been very happy with the Troomi service. We have not had any issues until this evening. After one call with no time spent on hold the issue was remedied. Would definitely recommend.
Carolyn T.
The price and service is spot on, and I appreciate the flexibility for different ages and stages. Customer service is top notch, and I'd like to give a shout out to MacArthur, who was especially helpful when we had an issue with our phone through no fault of the service whatsoever. Highly recommend.
Update: just got off the phone from the last time I reviewed, my customer service representative, Zane was extremely friendly and had great customer service skills! Again, I recommend Troomi!
Each and every question I have had, they have responded in a business day.
Customer service means the world to me!
Thank you Troomi!
