Content Moderation Terms and Consent
TROOMI CONTENT FILTERING DISCLAIMER
Because you use Troomi, you already control your children’s inbound and outbound calls and texts by moderating their Contact List. You also control which websites they browse and the apps they can use. You can even decide when each child can talk, text, browse, and use apps with our easy-to-use scheduler.
Content Filtering
As children grow, the risks involved with mobile phone use increase, which is why Troomi’s Content Filtering Artificial Intelligence (AI) and Notification feature can provide transparency and notify you when your kids receive or send content that is not aligned with your family’s values, the child’s maturity level, or your overall comfort. Content Filtering can recognize language, images, emojis, GIFs, and videos that you indicate are inappropriate for your child. The feature can also blur the content and/or notify you that it was sent or received.
When you and your child use Troomi services, you trust us with your information. We understand that this is a serious responsibility, and we strive to protect you and your child’s information and privacy. The Troomi Terms and Conditions and Privacy Policy (found via a hyperlink on the footer of our website) provide even more insight into how we carefully handle and protect your kid’s information. At no time do we share their personal information with any third parties, which can result in spamming, phishing, and unwanted advertising.
How Does Content Filtering Work?
Content cannot be shared with your child unless the person sending or receiving content is on the child’s content list.
Once you grant permission to activate Content Filtering, you will be asked to select the type of content you want shared between your child and people on their Contact List. After setup is complete, Troomi’s Content Filtering technology will analyze the inbound and outbound content from your child’s phone, looking for items that are not aligned with the child’s Content Filtering Settings. Texts, images, emojis, videos, and GIFS are scored by a trusted AI ‘engine’ and then assigned a content rating score. After grading, we dispose of the materials used to perform the analysis.
In your User Settings, you may select a variety of options ranging from blurring content to and from your child and receiving an alert when texts contain words, phrases, images, emojis, videos, or GIFs that are outside the content parameters you set for your child.
Content Filtering Has Limitations
Content Filtering is not perfect, but it is cutting-edge, and with your help, it will improve. It is significantly better than not knowing what your tweens and teens are texting and sharing. On occasion, our AI may flag something incorrectly; these are known as false positives and false negatives. A false positive happens when the AI thinks something is inappropriate when it is not. A false negative happens if the AI misses something that you feel is inappropriate and doesn’t flag it. If this happens, you can coach the AI by checking a box that confirms the content is ok, or with one click, let the AI know the content was inappropriate for your child’s age and maturity.
Our data shows that when a parent moderates a child’s Contact List, shared content is most often within the bounds the parents expect. With Content Filtering, a parent can have more transparency and peace of mind knowing Troomi’s AI is actively looking for content outside your content settings.
Good Information Can Increase Safety
Content Filtering elevates the information at your fingertips, enabling parents to act quickly. When inappropriate content is flagged, a parent has the opportunity to assess the situation, the content, and the contact who sent it. If a contact repeatedly sends inappropriate content, they can easily be taken off the child’s Contact List. Content that Troomi grades as being “adult” in nature will be immediately blocked and deleted from our system.
With outbound content, your child may attempt to share content, including texts, images, videos, audio, and GIFs that don’t meet your Content Filtering criteria. When this happens, Troomi will do its best to blur and/or strike the text before it goes to the recipient according to your setting criteria. You can choose to be notified when this happens. Troomi’s AI is revolutionary, but as with any new technology, it may not catch everything, and you should not rely on Content Filtering to be error-free. But as this product matures, it will become more accurate.
For Legal Reasons . . .
Our mission is to make your child’s digital life with their phone a little safer. We also want to make sure we let you know about how we balance risk between Troomi and our customers. With that in mind, by using the Content Filtering feature, you understand and agree that Content Filtering is not one hundred percent accurate and will create some false positives and false negatives. Troomi provides Content Filtering on an “as is” and “as available” basis without any warranties or guarantees of any kind. You agree Content Filtering may not be suitable in situations where reliable data transmission or security is unavailable, and Content Filtering may not be interoperable with your hardware or software.
(Check Box) I agree to let to the terms found in this document and to allow Troomi to monitor, grade, and process texts, images, videos, emojis, and GIFS sent and received by my child, as described above, by the Troomi Content Filtering documentation, and as further detailed in the Troomi Privacy Policy and Troomi Terms of Service. I declare under oath I provide this consent on behalf of myself and that I am the legal representative of my child and am authorized to provide this consent on my child’s behalf.
