Troomi Kids Smart Watch

By design the XGO3 has only basic apps, such as Chat and Calls, Step counter, Calendar, etc. Our watches don’t come with preinstalled apps or games, and it’s not possible to download them on the watch. We want our children to enter the digital world in a safe and controllable way and maintain a good balance between screen time and physical activity.

The screen of the Xplora watch is too small even for child-sized fingers to comfortably text on it. For this reason it is not possible to exchange SMS-messages between the phone and the watch. However, thanks to the chat feature, pre-saved texts, voice messages and emojis can be sent to the contacts who have downloaded the Xplora app.

The chat is limited to exchanges between the watch and the app and therefore it is unfortunately not possible for two watches to text with each other. On the other hand, it is possible to make calls between two watches if their respective numbers have been saved in the contact list(s) in the app(s) of the guardian(s).

If your children ever found themselves in a dangerous situation, they can send you an SOS alert from the watch.

All the kid needs to do to alert the guardians is to keep the power/SOS button pressed for at least 10 seconds. The watch will call the primary guardian first. In addition, the second guardian will receive a push-up notification on their smartphone.

If the first guardian doesn’t pick up, the watch will call the secondary guardian and will keep on repeating this until one of them answers the call.

Note: The volume or the kind of notification you get on your app depends on the notification settings of your smartphone.

The SOS calls won’t get forwarded to the second guardian if you have enabled the voicemail feature on your smartphone.

With that thought in mind we created a space where children can play games and win amazing prizes, as well as make a positive impact in today’s real world. Our Goplay platform encourages children to have an active lifestyle: the steps they make in real life are converted into virtual Xcoins that children can redeem for gifts, games and campaigns.

Before the watch has been paired with your smartphone, it usually doesn’t show the correct time and date. Once paired, the watch updates the date and time automatically, in accordance to its geolocation, as soon as it connects to the mobile network. You can choose between the 12 and 24-hour time format in the Settings of the watch > Clock format.

If you keep seeing the wrong date or time on the watch, check if the SIM-card has active mobile data and if the watch receives good coverage. Rebooting the device will help the watch to reconnect to the network and update the date and time.

If your watch still doesn’t show the correct date and time, go to the Settings of the watch and scroll down until you see the option “Set date and time”. Make sure that you have enabled the option “Automatic settings” – the watch will automatically synchronise with your geolocation and update the date and hour.

If you prefer to set your current time zone and date manually, disable the “Automatic settings” to introduce changes.

Xplora watches can’t be used to listen or see the physical surroundings of your child. While this would be technically possible, such a feature poses several problems.

First of all, it’s legally and ethically problematic to enable a function that can be used to listen to others without their knowledge or consent. The watch would not only pick up what your child says, but also what other children or teachers around them say.

It is also problematic when it comes to safety concerns. Some tests showed that products that include a listen in feature can be easily hacked and this would enable access to the watch to an unauthorised person.

The location of the Xplora watches can be calculated using three different sources: GPS, Wi-Fi and mobile network triangulation.

When outdoors, the GPS offers the highest level of accuracy, with a precision of 25 – 75 meters. GPS signal is not available indoors.

If the position can’t be determined by GPS due to lack of reception (f.ex. inside buildings), the watch will use WiFi to determine its position. The precision radius is then slightly higher than with GPS.
The accuracy of WLAN network positioning will increase in the future, as more and more Wi-Fi networks are being recorded in the database used for location determination.

When neither GPS nor WiFi are available (which is less and less uncommon nowadays), the watch uses the position of mobile antennas to triangulate its position. This method is the least accurate and is only used in the very rare event of neither GPS nor WiFi being available.

You can check the level of accuracy on the app, as well as see which method is used to determine the position of the watch.